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Customer Service

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Customer Service

If you have any questions about your online order or need further assistance, our customer care team is available Monday-Friday 9AM-6PM ET.  Inquiries outside of business hours will be answered on the next business day.

 Email:   personalshopper@odlr.com or Phone: 888.782.6357     
  

  • Holiday Shipping Dates

    For domestic orders, to ensure your purchase arrives on or before December 24th 2022, please order by:


    • Ground

      3pm EST, December 13th

    • 3-Day Shipping

      3pm EST, December 19th

    • 2-Day Shipping

      3pm EST, December 20th

    • Overnight Shipping

      3pm EST, December 21st

  • Personal Shopper Services

    COMPLIMENTARY SERVICES WE OFFER


    • White-Glove Service

      We’ll help you shop, accessorize and find the perfect gift.

    • Exclusive Access to Inventory

      Can’t find your size or a favorite product? We have access to the full assortment of inventory—online or in store.

    • Pre-Ordering Assistance

      Love being first? We'll reserve our top styles for you before they’re in stores or online.

    • New Arrival Alerts

      We’ll notify you about new products, secret sales and exclusive events.

    Contact Us

    For your convenience, we are available Monday-Friday 9AM-6PM ET.

    BY EMAIL
    personalshopper@odlr.com

    BY TELEPHONE
    888.782.6357




  • Purchasing Information

    Purchasing Online

    To make a purchase, simply click the "ADD TO BAG" button next to the desired product to place it in your Shopping Bag. Follow the directions through the checkout process to complete your order.

    Online purchases may be made for delivery to an address within the U.S., including Alaska and Hawaii. We do not ship to P.O. boxes or APO/FPO addresses that are not available through FedEx.


    Product Availability

    All products are subject to availability. We reserve the right to limit the quantity of products we supply, ship only part of an order or divide orders into multiple shipments. We also reserve the right to alter the terms or duration of any special offers or sale promotion. All orders are subject to address verification and credit approval. Once your order is submitted, you will receive an order confirmation by email. If you do not receive this confirmation, please contact our Customer Care team at 888-782-6357 to verify your order has been received.

    Product Pricing

    While we use reasonable efforts to provide accurate prices on our website, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, we reserve the right to cancel the order. Ownership of the products you order on this website and risk of loss or damage to products passes to you upon delivery, provided that we have received payment in full for the products.

    Payment Methods

    Oscar de la Renta accepts the following forms of payment for online purchases. Please note that the payment methods available at checkout depend on the selected currency, billing country and shipping country.

    • Visa
    • MasterCard
    • American Express
    • PayPal
    • JCB (International)
    • UnionPay Credit Cards (International)

    Upon placing your order, your credit card will be authorized for the total amount of the transaction.  Once we have verified your card details, confirmed merchandise availability, and prepared for shipment, your account will be charged.

    Sales Tax

    Oscar de la Renta charges state, local and county taxes on online transactions based on shipping address as required by applicable laws.


    Shipping Online Orders

    All online purchases are shipped via FedEx with signature required. For security reasons, all oscardelarenta.com purchases will require an adult signature upon delivery. In addition, purchases may not be shipped to P.O. boxes or APO/FPO addresses that are not available through FedEx.

    Delivery times may vary depending on shipping locations. When estimating the total delivery time for your purchase, please allow one to two business days to process your order for shipment in addition to the time indicated by your preferred shipping method.

    Orders are processed Monday through Friday, excluding holidays. Oscar de la Renta is not responsible for unanticipated delays.

    Shipping Options & Fees

    We offer complimentary ground shipping and returns on U.S. orders. Overnight orders placed before 3PM EST Monday through Friday will be delivered on the following day, including Saturdays where Saturday delivery service is available. Sunday and holiday delivery is not available.

    FedEx Shipping Fees:

    • Ground: Complimentary (Please allow 5-7 business days)
    • Three-day: $15
    • Two-day: $25
    • Overnight: $35
    • Overnight Priority: $45
    • Overnight Saturday: $75

    Tracking

    Your FedEx order tracking information is provided your shipping confirmation email. You can track your order on FedEx. If you still have questions or there is a discrepancy with your order, please retain all documentation and packaging, and contact us immediately by sending an email to customercare@odlr.com US orders can also be tracked by signing into your account.

    Gift Packaging

    We provide complimentary gift packaging on orders placed online and indicated as “gift” during the checkout process. Items are elegantly packaged in signature Oscar de la Renta style. You may select to enclose a personalized gift note during checkout as well. The gift message will be handwritten and included with your gift.

  • Return Policy

    Satisfaction

    If you are not satisfied, we will gladly accept your return of unworn or unwashed merchandise within 10 business days from the date delivered. All returned merchandise should include the original receipt, packaging, tags, and be in the same condition as when it was received. Refunds will not be issued after the return window has ended.

    In addition, fragrance and cosmetics returns must be unused, unopened, and in original packaging for a credit/refund or exchange to be issued. Swimwear must contain its original packaging, inclusive of the hygiene strip.

    Used merchandise cannot be returned unless defective. A pickup fee and/or restocking fee may apply to large or heavy items.

    All final sale items are not eligible for return, refund or exchange. For more information, see FINAL SALE section below.

    Complimentary ground shipping and returns are valid on most domestic orders placed on oscardelarenta.com. No promo code necessary. Excludes fur, special orders and sale items. For additional questions on returns, please contact our Customer Care at 1.888.782.6357 or CUSTOMERCARE@ODLR.COM.

    To start your return, click here: return my order

    Gifts

    When a gift is returned it may be exchanged for a new item of equal or greater value. Otherwise the purchaser’s credit card will be refunded. No merchandise credits will be issued.

    Final Sale Items

    Except as provided in our EU Returns/Withdrawals Policy below, the items listed are final sale and are not eligible for return or exchange:

    • All sale items
    • All personalized items and perishable foods
    • All purchases of fine jewelry and fur
    • All limited-edition Lattice collection watches
    • Oscar de la Renta Barbie® Doll

  • FREQUENTLY ASKED QUESTIONS

    Where can I find an authorized Oscar de la Renta boutique?

    Oscar de la Renta merchandise can be found at Oscar de la Renta boutiques and fine retailers around the world. Use our Store Locator to find a location nearest you.

    What if I find a discrepancy on your site?

    Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This website may contain typographical mistakes, inaccuracies or omissions, some of which may relate to pricing, availability, or other product information. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and to change or update information at any time without prior notice.

    WILL I BE CHARGED SALES TAX ON MY OSCARDELARENTA.COM PURCHASE?

    Oscar de la Renta charges state, local and county taxes on online transactions based on shipping address as required by applicable laws. Please note that your on-screen transaction total reflects estimated tax. The actual sales tax will be calculated when your order is shipped and may vary from the estimated amount.

    WHY ARE SHIPPING RESTRICTIONS APPLIED TO SOME ITEMS?

    Due to international trade agreements and state laws, select items such as certain exotic skins cannot be shipped to California or outside the United States. In compliance with hazardous materials restrictions, flammable items such as fragrance cannot travel by air. For further questions regarding shipping restrictions, please contact customercare@odlr.com.

    HOW CAN I TRACK MY ORDER?

    U.S. ORDERS
    Your FedEx order tracking information is provided in an email with your order shipping confirmation. You can track your order on FedEx.com. If you still have questions or there is a discrepancy with your order, please retain all documentation and packaging, and contact us immediately by sending an email to customercare@odlr.com. Orders can also be tracked by signing into your account.

    IS MY PACKAGE INSURED AND DO I NEED TO SIGN FOR MY ORDER?

    For security reasons, all Oscar de la Renta online purchases are shipped via FedEx and require an adult signature upon delivery. In addition, purchases may not be shipped to P.O. boxes or APO/FPO addresses that are not available through FedEx. Delivery times may vary depending on shipping locations. When estimating the total delivery time for your purchase, please allow one to two business days to process your order for shipment in addition to the time indicated by your preferred shipping method. Orders are processed Monday through Friday, excluding holidays. Oscar de la Renta is not responsible for unanticipated delays.

    I’VE FORGOTTEN MY PASSWORD. WHAT SHOULD I DO?

    To reset your password, follow the "FORGOT PASSWORD" instructions on the My Account page. Please note, for security reasons we are unable to send your old password via email.

    DO YOU OFFER REPAIRS ON DAMAGED MERCHANDISE?

    We stand behind our products and want you to be satisfied with your purchase. If you have an item that is damaged or needs to be repaired, please contact customercare@odlr.com to discuss your options.  Please be sure to include photos of the damage to expedite your inquiry.

    WHAT IS YOUR ALTERATIONS POLICY?

     Full-price Oscar de la Renta merchandise bought on oscardelarenta.com can be taken, along with the original sales receipt, to an Oscar de la Renta boutique, excluding our Bicester location, for basic adjustments at no additional charge. Extra work and subsequent alterations will incur a charge. Please contact the store to schedule an alterations appointment prior to your visit. For a complete list of Oscar de la Renta boutiques, please visit the Store Locator. For the full alterations policy and fee chart, please contact our customercare@odlr.com.

     For items purchased in stores, outside our retail network, or other websites besides oscardelarenta.com, please contact your original point of purchase for assistance. 

  • BRIDAL INQUIRIES

    BRIDAL INQUIRIES

    For bridal inquiries, please contact oscarbridal@odlr.com

  • OTHER INQUIRIES

    CAREERS

    Thank you for your interest in Oscar de la Renta. Please visit our LinkedIn page for career and internship opportunities.

    PRESS INQUIRIES

    For press inquiries, please email press@odlr.com.

    OTHER INQUIRIES

    For corporate inquiries, please call 212.282.0500.

    For questions regarding childrenswear trunk show orders, please call 866.271.1015 or email childrenswear@odlr.com.

    Business hours are Monday–Friday 9AM–6PM EST.

We accept the following credit cards:


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